About the role

As the Claims Manager – Death Benefit Claims, you’ll manage a portfolio of death benefit claims end-to-end on behalf of the Trustee. This includes overseeing the initial notification, assessing who is to receive a benefit, and final payment, while ensuring timely and sensitive communication with all stakeholders. You’ll resolve issues, approve claims within delegated authority, and deliver exceptional service to Australian Retirement Trust customers and third parties.

Day to day, you'll:

• Receive notification of claims, identify if insurance is held and the insurer on risk, issue claims information and forms. 

• Demonstrates critical thinking and application of an objective, outcome-focussed approach to claims management while mitigating risk and being sensitive to customer needs and expectations. 

• Effective and timely review of insurer and fund recommendations while challenging outcomes when appropriate. 

• Implementation of proactive claims management strategies to assist in effective and timely completion of claims handling requirements. 

• Effective management of claims portfolio in addition to working as a team to meet customer demands.  

• Engaging customers and third parties through their preferred channels for all aspects of the claim decision, including processing insurance proceeds, payment of claims, requesting additional information and communication of outcome. 

• Monitoring and evaluating the completeness and accuracy of tasks in accordance with compliance standards and reporting identified breaches and incidents. 
• Understand and interpret insurance disclosure documents. 

This role is a 12-month secondment opportunity.

About you

As well as being an all-round superstar and great communicator, you may meet some of these criteria too;

• Exposure to and/or practical experience with insurance claims in superannuation and the associated legislation that operates within the superannuation environment. 

• Highly developed communication and interpersonal skills including the ability to communicate effectively at all times. 

• Ability to act with discretion and sensitivity at all times. 

• Demonstrated ability and commitment to understanding our customers and providing solutions which meet their needs. 

• Customer service experience in a high workload environment. 
• Strong conversation control skills. 

Please reach out to Matthew Quenault if you would like any further information about the role.

Applications close 8th of May 2026.  

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