Take hold of a monster opportunity and join our Member Business Enablement team as a Change Delivery & Optimisation Business Analyst.  If you’re a good fit for this role and live in Brisbane or Melbourne we’d love you to apply.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. The purpose of the Change Delivery & Optimisation team is to identify, analyse and improve service delivery and experience using our technical capabilities and processes to enable our teams to best serve our customers.

This role will gather and analyse requirements to understand the business change opportunity and work with the business owners to determine best business solutions that are aligned to capabilities and effectively manage delivery from start-up to implementation and embedment. The key objectives of the Change Delivery & Optimisation Business Analyst is to ensure the best business solution is delivered and value adding outcomes are achieved for Australian Retirement Trust and our members.

Day to day, you'll:

• Work with stakeholders to identify and quantify opportunities and problems through intelligent analysis of the business environment; demonstrate a clear understanding of business drivers, benefits and costs, whilst considering CX and service/process design.
• Conduct detailed current state and future state process analysis to determine problems, opportunities, appropriate solutions, business and change impacts and risks. Represent business concepts using process modelling.
• Conduct benefits analysis including the preparation and update of benefit maps, benefit realisation plans and benefit profiles.
• Provide status reporting on business analysis activities and deliverables as required.
• Contribute to continuous improvement of the BA and Service Optimisation Practice
• Consult, coach and lead stakeholders across all levels in the organisation in best practice business and change analysis approaches to build business/change analysis skills and capabilities within Australian Retirement Trust.
• Proactively keep up to date with relevant technology, trends, developments and advancements.

This role is available as a fixed-term or secondment opportunity until the end of April 2026.

📍 Location: Brisbane & Melbourne

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:  

• Business analysis experience in a non-technical role.
• Strong data analysis skills.
• Experience using Jira/Confluence for documenting, planning and tracking requirements.
• Demonstrated ability to elicit stakeholder requirements and prepare analysis and visualisation models (e.g. BPMN, context models, User Stories, Use Cases).
• Demonstrated ability to analyse problems to identify achievable recommendations.
• Strong communication skills (both verbally and written) and stakeholder management capability.
• Strong stakeholder engagement, relationship management and influencing skills including experience in dealing with various levels of stakeholders both across IT and business, internally and externally and elicit outcomes for successful change.

• Highly motivated with the ability to manage multiple complex initiatives with competing deadlines, while also working autonomously.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 13-August 2025. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.