Take hold of a monster opportunity and join our Member Insurance and Claims team as an Insurance and Underwriting Officer. If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply. 

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As an Insurance and Underwriting Officer, you’ll be responsible for delivering exceptional customer experiences through the accurate and timely completion of member requests within Service Delivery. These requests include all changes to default insurance cover, general insurance enquiries and changes to tailored insurance cover.

This role is responsible for the monitoring of insurance application requirements and the provisioning of quality underwriting through compliance with the Insurer guidelines and standards.You will engage internal and external customers as required and be responsible for effective management of member interactions.

This role is available as a permanent opportunity.

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:  

• Demonstrated experience in insurance administration and knowledge of the underwriting process.
• Sound knowledge of Australian Retirement Trust’s insurance product.
• High level of numeracy and confident to work with figures.
• Excellence written and verbal communication skills and the ability to guide members through a range of possible solutions.
• Experience in coordinating the workflow of others.

About us

Our 2.4 million members trust us to take care of almost $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Sunday, 25 May 2025.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different. It’s why we're part of the Circle Back Initiative.