Take hold of a monster opportunity and join our Member Operations team as an Operations Officer!  If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply.

We have a number of full-time vacancies, to start 13 January 2025.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too.  As an Operations Officer you will be responsible for the overall maintenance of members’ superannuation accounts throughout their life with Australian Retirement Trust.

This will include maintaining data integrity, effective product delivery, timely and accurate maintenance of contribution and claims processing and high-quality account maintenance.

Service to our members is the focal point of all sections within the business unit. As a key internal support function, the role requires effective stakeholder management and interpersonal skills.

We have multiple positions available including permanent opportunities.

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:  

• Customer service experience in a high workload environment.
• Good interpersonal skills, with the ability to work effectively in a team environment.
• Demonstrated analytical, investigative and problem-solving skills.
• Excellent communication skills in both written and verbal formats.
• Superannuation or financial services experience is desirable

About us

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Friday 6, December 2024. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different. It’s why we're part of the Circle Back Initiative.