Ready to be the voice of a thriving payroll community? Beam is on the lookout for a passionate and proactive Community Support Manager to lead the charge in building meaningful connections, sparking conversations, and making Beam the go-to name in payroll. If you love turning questions into clarity, feedback into action, and forums into buzzing hubs of insight—this role is for you.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a key member of the Beam Growth and Partnerships team, you will take the lead in engaging with the payroll community through forums, events, and online Q&As. This role is essential in promoting Beam and its features, benefits, and best practices, ensuring that employers using Beam have a central support knowledge base and a go-to person for their queries.

You’ll be responsible for triaging customer questions, connecting feedback to answers, and leveraging forums to increase awareness of Beam. This is a hands-on role focused on elevating Beam’s presence and fostering a strong community around payroll topics.

Day to day, you'll: 

• Respond to community questions across forums and events.
• Triage support queries and connect users with the right answers.
• Collaborate with internal teams and the Relationship Manager to support partnership growth and drive engagement.
• Develop and manage engaging content for Beam, including FAQs, guides, and community updates.
• Track engagement and identify ways to grow the community.
• Represent Beam’s voice and values in every interaction.

This role is a permanent opportunity and can be based in Brisbane, Sydney or Melbourne

About you

You're someone who thrives on connection and clarity. You’re not just a great communicator—you’re the kind of person who can turn a complex question into a confident answer and make everyone feel heard along the way. It's quite likely you tick some of the following boxes too:  

• You build relationships effortlessly and genuinely enjoy connecting with people from all walks of life.
• You’re a natural organiser who can juggle multiple projects without breaking a sweat—and still meet every deadline.
• You think outside the box and love coming up with creative ways to bring people together and keep them engaged.
• You’re curious and analytical, always looking at the numbers to understand what’s working and where to improve.
• You collaborate like a pro, working seamlessly with sales, product, and leadership teams to get things done.
• You’re tech-savvy and comfortable navigating community platforms, payroll systems, CRMs, and analytics tools.
• You’ve got a solid foundation—likely a degree in Business, Marketing, Communications, or something similar.
• You bring at least 2 years of experience in community management, customer support, or a related field.
• You’ve got a proven knack for growing and energising online communities.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close COB Friday, 15 August 2025. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.