Take hold of a monster opportunity and join our high-performing team that helps members access the insurance protection they rely on most. Your work will directly protect our members’ financial security by ensuring their insurance cover is accurate, fair and supports them at key moments in life. 

If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply. 

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As an Insurance and Underwriting Officer, you’ll be responsible for delivering exceptional member experiences through the accurate and timely completion of insurance requests within Product and Services. 

These requests include changes to default insurance cover, insurance enquiries, tailored insurance cover updates, corporate insurance updates and applying corporate insurance decisions.

Your responsibilities will include: 

• Monitoring insurance application requirements and providing quality underwriting decisions in line with insurer guidelines and standards.
• Assessing insurance requests using critical thinking and sound judgement.
• Balancing member experience with insurer requirements in a fast-paced and detail-focused environment.
• Working with real data, financial figures and analysis to support underwriting decisions. 

This role suits people who enjoy solving problems and thinking deeply about decisions. 

You’ll thrive here if you like: 

• Investigating member scenarios and understanding the full picture
• Interpreting insurance rules, policies and guidelines
• Working with numbers, data and financial information
• Applying logic and judgement to reach fair and accurate decisions 

No two cases are exactly the same. Every decision requires thoughtful analysis and attention to detail. 

This is a permanent opportunity.

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:  

• Demonstrated experience in insurance administration and knowledge of the underwriting process.
• Experience in superannuation and insurance industry
• High level of numeracy and confident to work with figures.
• Ability to guide members through a range of possible solutions.
• Experience supporting team processes 
• Strong attention to detail and the ability to interpret policies and guidelines

About us

Our 2.4 million members trust us to take care of almost $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11pm Thursday 9 April 2026.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.