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Take hold of a permanent monster opportunity If you’re a good fit for this role and live in Brisbane, we’d love you to apply. Why join us? - You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role You’ll be the friendly voice on the phone, helping members through their insurance application. As an Underwriter Tele-Interviewer, you’ll: - Chat with members to collect personal and medical info for insurance applications.
- Record details clearly and accurately – especially pre-existing conditions.
- Support our Underwriters with admin and risk assessment information.
- Explain why we need certain details in a way that’s easy to understand.
- Help improve our phone scripts, processes and training.
- Keep things running smoothly so members have a great experience, and we hit our goals.
- Understand medical terms so you can collect the right info clearly and confidently.
About you You’re a great listener, a clear communicator, and you genuinely care about people. You know how to make someone feel heard, even over the phone. You’re calm, patient, and can explain things in a way that’s easy to understand. You’re not just collecting information – you’re building trust, one conversation at a time. - Excellent written and verbal communication skills.
- Patience and empathy when speaking with members.
- Strong organisation and time management skills.
- A love of learning and improving how things are done.
- Experience working in a team and following risk and compliance processes.
- Bonus points if you’ve worked in medical or underwriting roles.
About us Our 2.4 million members trust us to take care of almost $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple. Apply online now Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 10 June 2025. We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different. #LI-Hybrid |
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