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Resolve complex insurance disputes end to end, working with AFCA and key stakeholders to deliver fair, compliant outcomes for members. Why join us? - You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in‑person days at our purpose‑built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi‑faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Resolution Specialist, you’ll support the Resolution Lead in managing and resolving disputes involving ART Life, including Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) matters. You’ll work closely with internal stakeholders and external resolution bodies, such as the Australian Financial Complaints Authority (AFCA), to prepare submissions, support conciliations, and ensure disputes are resolved in line with regulatory requirements and best practice. Day to day, you'll: - Manage disputes end to end with external bodies such as AFCA, including submissions and conciliations.
- Support the resolution of IDR and EDR matters involving, or with potential to involve, ART Life.
- Build strong working relationships with internal teams and external dispute resolution bodies.
- Apply sound judgement, critical thinking and a risk‑aware approach to complex disputes.
- Maintain accurate dispute records and contribute to reporting and continuous improvement.
- Provide technical advice on policy interpretation and legislation to Claims & Underwriting.
- Ensure all dispute activity aligns with regulatory requirements, internal policies, and RG 277.
📍 Location: Brisbane or Sydney This role is available as a permanent opportunity. About you It goes without saying you'll be a great communicator with top notch interpersonal skills we'll also expect you to pick up problems and come up with strong judgement and the ability to manage sensitive and complex matters. It’s quite likely you’ll tick some of the following boxes too: - Experience in dispute resolution, complaints handling, or a similar role within financial services or insurance
- Strong stakeholder management and negotiation skills.
- Well, developed analytical and problem‑solving capabilities.
- Excellent written and verbal communication skills, including experience preparing submissions.
- Knowledge of group life insurance products and relevant legislation.
- Experience in superannuation or superannuation legislation (highly regarded).
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple. Apply online now Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now.
We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up‑front is important to us – and recruitment is no different. |
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