An exciting opportunity exists to join our Insurance and Claims team as an Insurance Specialist - Trustee Review. If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply. 

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As an Insurance Specialist – Trustee Review, you will be responsible for independently reviewing declined claims and other decisions considered adverse to members on behalf of the Trustee. You will also be responsible for performing some of the key insurer and claims oversight functions under ART’s Insurance Management Framework.

The role is responsible for ensuring compliance with statutory requirements and that the service provided to members is in-line with ART’s internal requirements and cultural expectations.

Day to day, you'll:

• Demonstration of critical thinking and application of an objective, outcome-focused approach to claims assessment while managing risk and being sensitive to customer needs and expectations.
• Conduct reviews of insurance claims on behalf of the Australian Retirement Trust Trustee to ensure quality decision making in-line with statutory requirements, risk management frameworks and other internal benchmarks.
• Effective and timely review of insurer recommendations and challenging when appropriate. Preparing recommendations and complex submissions for the Trustee or their delegate.
• Review data and system integrity to ensure transfer of accurate data to and from interested parties
• Provide information to management of review outcomes including recommendations for improvements, process changes and training.
• Engaging customers and third parties through their preferred channels for all aspects of the claim decision, including additional information, communication of outcome and options where appropriate.
• Maintain knowledge of emerging industry trends and how these may impact on operational risk issues.
• Apply industry, Fund/Plan and Trust Deed knowledge and interpreting Insurance Policy documents and providing advice to the Trustee and other members of the Business Unit.
• Provide support and coaching to ART’s staff on complex and contested claims, including objections to Trustee decisions and claims related complaints including those escalated to AFCA.
• Deliver excellent service to ART’s customers and third parties in relation to declined and disputed claims on behalf of the Trustee.

This role is available as a permanent opportunity.

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• Demonstrated experience in claims management/assessment and review based on the associated legislation that operates within the superannuation environment.
• A genuine passion for customer service and the ability to inspire and lead others to outstanding customer experiences.
• Demonstrated experience in gathering, analysing and interpreting information and drawing sound conclusions.
• Highly developed analytical and problem solving skills and dispute resolution techniques.
• Ability to negotiate and liaise at all levels in a sensitive and appropriate manner, representing the members and the clients’ interests with integrity.
• Exceptional written and verbal communication skills – competent at producing Trustee Board recommendations and reports.
• A high level of technical competence in Insurance in Superannuation.
• Understanding of how to identify, assess and escalate risks according to the Risk Management framework.
• Knowledge of the objectives of risk management and compliance demonstrated by prompt identification and escalation of issues relating to job function.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close, Tuesday 8th July 2025. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.