Take hold of a monster opportunity as an End User Computing (EUC) Support Engineer in our Digital Workplace and IT Service Management team. If you’re a good fit for this role and live in Brisbane, we’d love you to apply.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role
We’re all about helping our members make the most of their money. And while they go after their goals, you can too. Are you a tech-savvy problem solver with a passion for delivering top-notch customer service? Join us at Australian Retirement Trust’s Brisbane Tech Hub as an End User Computing (EUC) Support Engineer on a 12-month fixed-term basis! In this role, you'll be at the forefront of administering and supporting our Digital Workplace technologies within the EUC domain. Your day-to-day will involve troubleshooting and maintaining all EUC devices, including AV, Print, Digital Signage, and Workplace management tools. You'll also provide expert support to our Investment Team, Executive, and VIP users, ensuring seamless operation of Windows Desktop, iOS & Android devices, Microsoft Intune, and Office 365 & Teams.

Your role will also include managing queues for EUC requests via Service Now, creating and maintaining team documentation, and performing system installs and maintenance tasks. We’re looking for someone who prides themselves on providing exceptional customer service and who will embody our values of courage, empathy, and excellence.  If you have experience with ITIL framework and a knack for effective change management, capacity planning, and incident management, we’d love to hear from you! Join us and be a part of a team that values innovation and excellence in every aspect of our work.

Please note that this role is Brisbane based only and will require you to provide out of hours support where necessary, including being on an on-call roster.

About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you’ll tick some of the following boxes too:

• Proven ability to effectively plan, prioritize and manage multiple and competing activities to deliver IT services to meet business expectations.
• Strong analytical and problem-solving skills and the ability to maintain, support and implement upgrades to Art’s end user systems.
• Strong oral and written communication skills when leading major incident resolution, supporting root cause analysis of problem records with managed service providers and stakeholders at all levels.
• Demonstrated expertise with configuration, support and ongoing administration of collaboration and productivity applications, including Microsoft Teams, Microsoft Office 365, Adobe Creative Cloud, Microsoft Dynamics, Microsoft Flow, Microsoft Power BI, and Microsoft SharePoint.  
• Certification and a demonstrated understanding of contemporary IT related frameworks and methodologies, including information technology infrastructure library (ITIL) or desirable.
• Commitment to provide exceptional customer service with a strong focus on stable and reliable end user experience.
• Demonstrated experience in Mobile Device Management (Microsoft Intune) and associated administrative software, incl. deployment, configuration, and management of mobile devices in a commercial environment.

About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close midnight Friday, 23 May 2025.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.