Take hold of a monster opportunity as a Support Engineer in our Enterprise Integration and Shared Platforms team. If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love you to apply.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role
We’re all about helping our members make the most of their money. And while they go after their goals, you can too. We are looking for a dedicated Support Engineer to join our team and work closely with the Development and DevOps community. In this role, you will be instrumental in managing the operational support processes that are critical to our applications. You will collaborate with DevOps Leads, Development Leads, and other Engineers to ensure our systems are efficient, reliable, and meet our KPIs. Additionally, you will play a key role in release management, working with multiple cross-functional development teams to ensure timely and successful delivery of releases.

As a Support Engineer, you will engage with IT Service Management (ITSM) processes to ensure compliance with Change, Problem, and Service Transition processes. You will be responsible for maintaining and triaging production incidents and requests in JIRA and Cherwell, contributing to continuous improvement initiatives, and forming strong relationships with both technical and non-technical stakeholders. Your role will also involve enhancing Test Automation tooling and ensuring effective quality standards in our Application Deployment Pipelines. If you are someone who embodies our values of courage, empathy, and excellence, and is ready to take on a challenging and rewarding role, we would love to hear from you!

This role is available as a permanent opportunity.

About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you’ll tick some of the following boxes too:

• Experience with monitoring, analytics and telemetry tools such as Dynatrace, Splunk
• Azure, IBM ACE and Apigee
• Strong stakeholder management and organisational skills
• Great communication skills (written, verbal and interpersonal)
• An inclusive, collaborative and motivated attitude focused on solving problems
• Ability to effectively document approaches, plans, procedures and releases
• Experience in Agile Software Development teams using standard tools such as Jira.

About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close midnight Sunday, 18 May 2025.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.