Take hold of a monster opportunity and join our ART Life Operations team as a Principal Claims Coach.  If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love you to apply. 

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We’re now seeking an experienced Principal Claims Coach to join our ART Life Operations team. This is a fantastic opportunity for a seasoned claims professional who is passionate about uplifting capability, influencing best practice, and ensuring high‑quality, member‑focused outcomes,

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. In this senior specialist role, you’ll provide expert advice on a diverse and complex portfolio of life, disability and income protection claims. You’ll coach and mentor claims managers, lead development initiatives, and help shape a culture of excellence across ART Life.

You’ll play a critical part in delivering proactive claims management strategies, improving processes, ensuring compliance, and supporting consistent and effective decision‑making—ultimately enhancing outcomes for both members and ART.

Day to day, you'll:

• Provide expert guidance on complex life, disability and income protection claims.
• Coach, mentor, and develop claims staff to build technical capability.
• Lead group training and capability uplift initiatives
• Collaborate with leaders, Risk, Regulatory & Compliance, and other stakeholders to identify training needs and recommend solutions.
• Support consistent, high-quality decision making on complex, high value claims.
• Contribute to process improvements and operational efficiency. [
• Provide technical guidance and policy interpretation across ART Life

This role is a permanent opportunity.

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. It's quite likely you tick some of the following boxes too: 

• Demonstrated experience managing complex life, disability or income protection claims.
• Experience mentoring or coaching others in claims capability.
• Strong analytical, communication and stakeholder engagement skills.
• A proactive mindset with the ability to influence outcomes and drive continuous improvement.
• Tertiary qualifications in a related discipline (desirable).

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11pm 25 April 2026.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.