Take hold of a monster opportunity as an Application Support Engineer in our Technology Delivery team. If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love you to apply.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role
We’re all about helping our members make the most of their money. And while they go after their goals, you can too. Australian Retirement Trust (ART) is on the lookout for an Application Support Engineer to join our team. In this role, you'll be the go-to person for monitoring, maintaining, and troubleshooting our IT applications, ensuring they run smoothly for our end users. You'll manage incidents and service requests, following our defined processes to ensure timely and effective resolutions. Your day-to-day will involve providing application maintenance, instructing clients and team members on business systems, and contributing to our availability management process.

We're looking for someone who embodies our values of courage, empathy, and excellence. You'll be responsible for implementing disaster recovery procedures, managing software configurations, and ensuring our release processes are top-notch. Building trusted relationships with both technical and non-technical stakeholders will be key, as will liaising with vendors for system support and development. If you're ready to work outside normal business hours when needed and possibly participate in a rotating on-call roster, we want to hear from you. Join us at ART and help us continue to deliver exceptional service to our clients.

This role is available as a permanent opportunity.

About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you’ll tick some of the following boxes too:

• Demonstrated experience in supporting complex IT systems.
• Extensive support experience with front and back-office transaction processing.
• Excellent problem solving, problem management and analytical skills.
• Strong communication and interpersonal skills to effectively communicate and negotiate in writing and verbally with business, technical and supplier personnel.
• Experience in Superannuation or Financial Services Industry
• Knowledge of the full SDLC and Agile methodologies
• ITIL Foundation certification.

About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close midnight Friday, 23 May 2025.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.