Make a real impact for members while growing your career!
We’re seeking experienced Claims Managers and Senior Claims Managers to join our ART life team in Brisbane or Sydney. We’re seeking professionals with a proven track record in life and disability insurance claims, particularly Income Protection (IP) and Total and Permanent Disability (TPD). If you thrive on managing complex cases and navigating challenging conversations with empathy and confidence, we want to hear from you!

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the roles

As a Claims Manager, you will:

• Assess and manage complex life & disability claims (IP and TPD), reviewing contractual, medical, functional and occupational information to form robust decisions.
• Conduct detailed interviews and collaborate with medical professionals to build a clear understanding of conditions and return‑to‑work pathways.
• Develop and execute strategic case management plans that enable optimal, sustainable outcomes for members.
• Communicate clearly in challenging situations, balancing empathy with commercial considerations and maintaining transparency with stakeholders.

As a Senior Claims Manager, you’ll do all the above and:

• Provide coaching and technical guidance to Claims Managers, lifting capability and consistency across the team.
• Lead complex/escalated files, set quality benchmarks, and role‑model sound, defensible decision‑making.
• Contribute to continuous improvement, sharing insights to refine processes, member experience, and outcomes.

Both roles are permanent opportunities.

About you

You thrive in complexity and pace, and you bring both technical depth and emotional intelligence to every interaction. Furthermore, you have:

• Extensive life insurance claims experience, with a focus on IP and/or TPD.
• Confidence with sensitive, difficult conversations, able to hold the line with professionalism and care.
• Exceptional analytical, decision‑making and organisational skills, with well‑developed written and verbal communication.
• Tertiary qualifications in allied health (or equivalent experience in claims management).
• For Senior Claims Manager: proven team coaching/mentoring experience and a track record of lifting standards across a claims function.

What it takes
We’re looking for extremely resilient people who can have the hard conversations, switch off after a tough day, and come back with purpose to do it again tomorrow!

About us

Our 2.4 million members trust us to take care of almost $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close COB 19 January 2026.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.

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