Take hold of a monster opportunity and join our Member Operations teams based in Melbourne. We are searching for top talent to join us in early 2026.

If you’re a good fit for this role and live in Melbourne, we’d love you to apply. 

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As an Operations Officer you'll join our Member Operations team, where you'll be responsible for the overall maintenance of members’ superannuation accounts throughout their life with Australian Retirement Trust.

This includes maintaining data integrity, effective product delivery, timely and accurate maintenance of contribution and claims processing and high-quality account maintenance.

Service to our members is the focal point of the business unit. As a key internal support function, this role requires effective stakeholder management and interpersonal skills.

We are all about delivering the best member experience, and we firmly believe that by looking after our people, our people will look after our members.

These roles are available as contract and permanent, full-time opportunities. As part of the recruitment process you will be required to attend our CBD office location to undertake a group interview.

📍 Location: Melbourne

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:  

• Be customer focussed with experience working in a fast paced, demanding environment e.g. retail, hospitality, contact centres
• Have natural resilience and patience which will help you manage through peak periods and high-pressure situations.
• Demonstrated analytical, investigative and problem-solving skills.
• Be a great communicator, clear and concise, (including written, verbal, and interpersonal skills) with the ability to influence outcomes, including conflict resolution
• We live in a digital first world and we also work in an environment where your experience of using technology for work will be essential.
• Superannuation or financial services experience is desirable.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Friday, 19th December 2025. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.