Take hold of a PERMANENT monster opportunity and join our ART Life Operations team as a Manager Claims Delivery.  We're excited to be hiring for this position in both Brisbane and Sydney!

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

At Australian Retirement Trust, we’re on a mission to make insurance easy, accessible, and all about our members. As our new Manager Claims Delivery, you’ll lead from the front—driving performance, supporting your people, and delivering top-notch service.

Day to day, you'll:

• Lead a team of team leaders across claims, underwriting, and member services.
• Set the strategy and make sure we’re hitting our goals.
• Keep things running smoothly and efficiently—no red tape.
• Champion digital transformation and continuous improvement.
• Make sure we’re ticking all the boxes with APRA, ASIC, AFCA, and the Life Insurance Code of Practice.
• Work closely with product, tech, legal, risk, and more.
• Be a key player in tenders, audits, and onboarding new employer groups.

About you

Love leading teams? Passionate about making insurance simple and member-focused? This could be your next big move if you tick the boxes below:

• You’ve got solid experience in insurance ops—group life or super-linked is a big plus.
• You’ve led teams in regulated environments and know how to get the best out of people.
• You understand group life insurance inside and out.
• You’re all about collaboration and member-first thinking.
• Bonus points if you’ve worked on digital transformation projects.
• ALUCA accreditation or a degree in business, health sciences, or insurance? Even better.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 28 July 2025.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.

#LI-Hybrid