Take hold of a monster opportunity and join our Member Services team as a Manager Member Services.  If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply. 

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. We are in search for a high performing, experienced people leader to join our Member Services leadership team. You will be part of driving the execution and delivery of our member strategy across our voice, face to face and digital channels for Australian Retirement Trust.

This role is responsible for delivering service and operational excellence, leading a high performing team across a multi-site, multi-product operating environment. At the core of this role is leading a team of leaders responsible for the delivery of Australian Retirement Trust member service experience and achievement of service level goals.

Day to day, you'll:

• Develop and lead a team of leaders that will consistently deliver results to achieve the objectives aligned to our strategy.
• Drive service excellence and meet service standards as required across our more than 2 million membership base.
• Develop team capability to achieve corporate, team and individual goals and build high performance teams.
• Foster a culture of continuous improvement through implementing identified process improvements to the benefit of operational efficiency and improved customer experience.

This role is permanent opportunity. 

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:  

• Demonstrated experience in Customer Contact or Service Centre management principles for a medium to large organisation, including an understanding of current customer service trends, telecommunications equipment, and management information systems.
• Demonstrated understanding and application of change management, leadership, motivation, and adult learning principles.
• Demonstrated ability to develop business plans for a commercially oriented service delivery organisation and the ability to plan, organise and prioritise work and resources to meet goals and agreed quality standards.
• Strong experience in facilitating outcomes through stakeholder management and relationships.
• High degree of business acumen, with the ability to deliver within a changing environment and developing strategies.
• Strong interpersonal skills and the ability to build relationships with other senior managers across an organisation.

About us

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Wednesday, 2 April 2025. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.