Take hold of a monster opportunity and join our Member Business Enablement as a Product Owner - Customer Interactions.  If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply. 

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money and while they go after their goals, you can too. The Product Owner – Customer Interactions maximises the value of systems and tools in the Product and Services area. They set the vision, product strategy, and roadmap for customer interaction platforms. This role sits within in Enablement but operates at an Enterprise level, the Product Owner collaborates with internal tech teams and external service partners to ensure end-to-end delivery.

Day to day, you'll:

• Develop the product's vision, strategy, roadmap, and backlogs in alignment with business strategy and objectives to maximize the value delivered.
• Collaborate with other Product Owners and Senior Management to align and achieve overarching strategies and priorities.
• Design and deliver frameworks and processes to support product enhancements, upgrades, change objectives, and production support, coordinating with teams across ART.
• Provide stakeholders with product expertise and industry knowledge, staying informed about technological and competitive developments.
• Lead the quantification of value for effective prioritization and benefit assessment, including reporting to stakeholders.
• Drive AI strategies to support platform enhancements aimed at optimization, scalability, and product insights.
• Offer subject matter expertise to analyze, measure, and improve complex business problems.

This role is a permanent opportunity. 

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:  

• Demonstrated experience in Product Ownership role.
• Demonstrated experience in change delivery leadership.
• Proven experience working within a high performing and collaborative agile team.
• Demonstrated experience in implementing business analysis and change management strategies and frameworks.
• Strong, proven business acumen and the ability to deliver value through well understood and articulated requirements.
• Demonstrated knowledge and application of business modelling, process improvement and organisational design methodologies.
• Demonstrated experience with strategic execution, problem-solving and breaking down complex concepts to deliver change.
• Proven communication and influencing skills operating at multiple levels in an organisation with the ability to present both orally and in writing according to the audience needs.
• Strong relationship management skills at all levels within the organisation.
• Demonstrated experience engaging and influencing senior stakeholder groups, including C-suite.
• Proven ability to quantify value through data analysis and assessment of optimal solution design to meet multiple stakeholder needs.

About us

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Monday, 7th April 2025. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.