Are you ready to seize a permanent opportunity and make a significant impact? We invite you to express your interest in joining our Claims and Underwriting team as a Claims Manager.

If you reside in Brisbane or Sydney and believe you are a great fit for this role, we would love to hear from you.

This is your chance to be part of a dynamic team where you can leverage your skills and experience to provide professional claims management services.

Join us and contribute to our mission of helping our members make the most of their money while you pursue your own career goals.

Please note that we currently do not have a set start date for this role. However, we will reach out to you with more information as it becomes available. Additionally, we might contact you for an online assessment and a one-way video interview as part of the selection process.

Express your interest today and take the first step towards an exciting and rewarding career with us.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Claims Manager, you’ll provide professional claims management services to members, relating to life and disability insurance claims. You’ll benefit from a comprehensive in-house training program that equips you with essential claims management skills and knowledge, while also fostering the development of innovative claims strategies.

Day to day, you'll:

• Assess claims for the benefit entitlement by reviewing contractual, medical, functional and
  occupational information.
• Conduct functional telephone interviews to obtain information to ensure complete
  understanding of the illness/injury and absence from work and types of support required to assist with return-to-work planning.
• Develop and maintain outcome focused case management plans to assist members return to work.

About you

You'll combine analytical skills with empathy and integrity. Your strong communication skills are essential for liaising with members and medical professionals, providing clear explanations and maintaining a customer centric approach.

• You have well-developed written and verbal communication skills.
• You have a tertiary qualification or equivalent experience in an Allied health / Customer Service role.
• You're able to work in a complex and changing environment.
• You have a high level of critical thinking and organisational skills with strong attention to detail to make fair well-informed decisions.
• You balance our members needs with an empathetic yet commercial approach, ensuring trust and transparency in the claims process.

About us

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Express your interest online now

Everyone is welcome to express interest. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and express interest now!

#LI-DNI