Lead the digital experience that moves millions!

Step into a pivotal leadership role where innovation meets impact. As our General Manager – Digital and Experience, you’ll shape the future of our digital channels, drive enterprise-wide transformation, and lead a talented team to deliver seamless, human-centred member experiences.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As the General Manager – Digital, you’ll be accountable for the strategy, design, and performance of our owned digital channels. You’ll lead a high-performing team and collaborate across the enterprise to ensure seamless, aligned service delivery across all channels.

Day to day, you'll be:

• Translating the broader Group Strategy into digital investments, roadmaps, and change programs that drive member outcomes.
• Building and nurturing a mature design capability across digital product design.
• Championing innovative, human-centred design practices and leading the AI and digital automation roadmap.
• Ensuring digital products and related experiences are efficient, effective, and compliant with relevant standards and obligations.
• Collaborating across non-digital and non-owned channels to align service delivery with enterprise goals.
• Leading and inspiring teams to deliver on strategic objectives while fostering a culture of inclusion and innovation, including with your colleagues in enabling Technology and Transformation functions.
• Overseeing risk management and budget alignment to support sustainable growth.

This role is a permanent opportunity 

📍 While our preference is for the successful candidate to be based in Brisbane, we are equally open to considering applicants located in Sydney.

About you

You’re a strategic and people-focused leader who thrives in complex, fast-paced environments. You bring a unique blend of digital expertise, commercial acumen, and a passion for creating exceptional experiences. It's quite likely you tick some of the following boxes too:  

• You’ve led high-performing digital product, channel, or eCommerce teams at an executive level, and know how to inspire and mobilise talent around a shared vision.
• You hold tertiary qualifications in marketing, digital technologies, business, or finance—and you apply that knowledge to drive innovation and measurable outcomes.
• You’re known for your ability to challenge the status quo and lead disruptive change that delivers both commercial and customer value.
• You have a deep understanding of digital ecosystems—from UX and CMS platforms to CRM, analytics, and emerging technologies—and how to use them to elevate member engagement.
• You think strategically and act decisively, with a strong track record of leading enterprise-wide transformation and managing change with confidence.
• You’ve built strong partnerships with internal stakeholders and external vendors, and you’re skilled at negotiating commercial terms that benefit the business.
• You’re fluent in the language of data and technology, and you use it to inform decisions, manage risk, and future-proof digital infrastructure.
• You’re passionate about understanding member needs and continuously improving their experience through thoughtful, data-driven design.
• You foster a culture of innovation and agility—encouraging experimentation, embracing new ideas, and adapting quickly to market shifts.
• You’re a trusted influencer across all levels of the organisation, including executive and board stakeholders, and you know how to bring people on the journey.
• You bring strong financial literacy, with experience managing large budgets, forecasting, and aligning resources to strategic priorities.
• You’ve led large, diverse teams and know how to build a culture that’s inclusive, high-performing, and aligned to enterprise goals.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close COB Friday, 25 July 2025. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.