Ready to make a real impact? Join ART as a Senior Insurance Specialist and champion complex claims solutions, innovation, and member-first outcomes in a dynamic, high-performing team!

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

As a Senior Insurance Specialist – Trustee Review at Australian Retirement Trust, you’ll play a key role in coaching and uplifting a team of Insurance Specialist’s, reviewing and providing guidance on complex insurance claims, and ensuring exceptional outcomes for our members. You’ll provide expert advice to the Trustee Review team and the broader business, manage challenging claims and complaints, and drive continuous improvement in our processes. This role is perfect for someone who thrives on mentoring others, enjoys problem-solving, and is passionate about delivering outstanding member experiences.

Day to day, you'll:

• Coach and mentor team members to uplift capability and ensure consistent, high-quality claims reviews.
• Peer review submissions and support staff in obtaining and maintaining individual delegated authority.
• Review and manage complex insurance claims, including those involving litigation and dispute resolution.
• Conduct ongoing quality checks and portfolio reviews to ensure claims are managed in line with policy and best practice.
• Guide team members in resolving complaints and escalations fairly and efficiently.
• Collaborate with insurance partners to identify and implement process improvements.
• Contribute to the development and delivery of onboarding and training programs.
• Assist in the preparation of reports and analysis of data to support continuous improvement.

This role is a permanent opportunity based in either Brisbane or Melbourne.

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you’ll tick some of the following boxes too.

• ASFA100 or RG146 superannuation compliance (or equivalent).
• Demonstrated experience in insurance claims assessment and review within the superannuation environment.
• Strong knowledge of relevant legislation, policies, and procedures related to insurance and superannuation.
• Proven ability to coach, mentor, and uplift team capability.
• Advanced stakeholder management and negotiation skills, including experience with external parties.
• Highly developed analytical, problem-solving, and dispute resolution abilities.
• Exceptional written and verbal communication skills, with experience preparing reports and recommendations.
• Experience managing complex claims, including those involving litigation or dispute resolution.
• Ability to provide clear technical advice to both legal and non-legal audiences.
• A genuine passion for delivering outstanding customer service and driving continuous improvement.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11th November 2025. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different. It’s why we're part of the Circle Back Initiative.