Take hold of a monster opportunity and join our Technology Operations tea as an Application Support Engineer.  If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love you to apply. 

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As an Application Support Engineer, you’ll play a key role in ensuring our business applications run smoothly and efficiently. You will monitor, maintain, and troubleshoot software applications to support our users and resolve issues quickly. This is a hands-on role where you will work closely with both technical and non-technical teams to deliver excellent service. 

Day to day, you'll:

• Provide maintenance and support for business applications, ensuring processes and documentation are up to date.
• Respond to and resolve support requests according to agreed procedures.
• Analyse and manage the availability of services and components to meet performance targets.
• Implement and test disaster recovery procedures.
• Investigate, prioritise, and resolve incidents, escalating when necessary and documenting outcomes.
• Assist with configuring software products and testing platform-specific versions.
• Manage the packaging, building, testing, and deployment of application changes and updates.

This role is a permanent opportunity. 

📍 Location: Brisbane, Sydney or Melbourne. 

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:  

• Bachelor’s degree in computer science, Software Engineering, or equivalent.
• Experience supporting complex IT systems and business applications.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to manage incidents and service requests efficiently.
• Experience with software configuration, testing, and deployment.
• Knowledge of disaster recovery and risk management processes.
• Ability to build effective relationships with both technical and non-technical stakeholders. 

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11:30pm 18 November. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.