Lead incident governance with clarity and pace—transforming complex data into confident decisions that protect members and strengthen compliance

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

As the Incident Management Coordinator, you will play a pivotal role in ensuring the effective management and reporting of incidents across the organization. You’ll be responsible for compiling and distributing incident statistics, maintaining up-to-date policies and procedures, and supporting the Incident Review Committee with secretariat duties. This role requires strong attention to detail, excellent communication skills, and the ability to coordinate with multiple stakeholders to ensure timely and accurate updates. You’ll also act as a key liaison between the business and regulatory bodies, helping to uphold our commitment to compliance and operational excellence.

Day to day, you'll:

• Prepare and distribute standard incident management reports to relevant stakeholders.
• Compile and analyse incident statistics and summaries on a regular basis.
• Maintain and update incident management policies and procedures.
• Provide secretariat support for the Incident Review Committee, including minute-taking and action tracking.
• Respond to business queries regarding incident management processes via ServiceNow.
• Coordinate and track ongoing updates for reported breaches to the regulator.
• Liaise with incident owners to confirm progress and gather required information.
• Provide timely updates to breach analysts to support regulator communications.
• Oversee the production of ad-hoc incident reporting as needed.
• Support a culture of compliance, accountability, and continuous improvement across the organisation.

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:  

• Brings strong communication and interpersonal skills, with the ability to adapt to diverse audiences.
• Demonstrates a commitment to delivering exceptional service and prioritizing stakeholder needs.
• Builds and maintains positive relationships across teams and with stakeholders.
• Handles complex enquiries and resolves issues with professionalism and empathy.
• Thrives in collaborative environments and enjoys working across business units to achieve shared goals.
• Proactively identifies opportunities for improvement and champions change.
• Offers experience in administrative, governance, compliance, or operational support roles.
• Shows comfort with Microsoft Office applications and a willingness to learn new systems.
• Possesses a basic understanding of risk and compliance frameworks, with experience in incident management or GRC systems considered an advantage.
• Embodies the values of courage, empathy, and excellence in all aspects of work.

About us

Our 2.4 million members trust us to take care of almost $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 19th January 2026.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.