Take hold of a monster opportunity and join our Product and Services team as a Defined Benefit Specialist.  We have beautiful offices in Brisbane, Sydney and Melbourne, but if you're not nearby and you're the right fit, you can work fully remote.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We help our members make the most of their money, and you can grow your career while doing it. As a Defined Benefit Specialist, you’ll support our high‑value employers through data‑driven insights and exceptional service.

In this role, you’ll handle benefit calculations, correspondence, data exceptions and ad‑hoc reporting, while supporting employers, internal teams and external stakeholders. You’ll identify issues early, escalate when needed, and look for opportunities to improve processes, technology and data quality.

Day to day, you'll:

• Be the primary contact for defined benefit administration and complex member enquiries.
• Prepare accurate benefit quotes, crystallisation calculations and exit documents.
• Manage complex adjustments and contribute to data integrity initiatives.
• Analyse and resolve exception trends and plan issues.
• Provide reporting and insights to support business outcomes.
• Represent the team as an SME across projects and working groups.
• Coordinate and resolve incidents with effective, timely outcomes.
• Conduct quality assurance checks and deliver training to uplift capability.

We have multiple fixed term/secondment and permanent roles available. 

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:  

• Extensive experience in defined benefit superannuation, with a strong track record of delivering accurate, high-quality outcomes.
• Highly developed analytical and problem-solving skills, with the ability to resolve complex issues quickly and effectively, supported by intermediate Microsoft Excel capability for data analysis and modelling.
• Ability to work autonomously, using sound judgment to prioritise competing tasks.
• A continuous improvement mindset, with a focus on optimising processes and driving efficiencies.
• Strong capability to educate and support staff and customers in data standards and exception resolution.
• Excellent interpersonal and communication skills, with the ability to convey complex information simply and professionally.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close COB 4 February 2026.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.

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