Take hold of a monster opportunity and join our Technology team as a Senior Application Support Engineer.  If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love you to apply. 

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Senior Application Support Engineer, you’ll: 

• Lead and oversee the support, maintenance and operational health of enterprise applications within ART’s technology environment.
• Provide hands‑on technical support across applications built on C# and the .NET Framework, including troubleshooting complex production issues.
• Support and maintain integration platforms, including BizTalk, ensuring reliable message processing and distributed transaction handling.
• Lead incident management activities, including prioritisation, root cause analysis, escalation and service restoration in line with SLAs.
• Manage and review application changes and releases, ensuring controlled deployment and minimal service disruption.
• Monitor application availability and performance, driving improvements to resilience, reliability and support processes.
• Collaborate with internal teams and vendors to resolve issues, implement enhancements and uplift support capability.
• Contribute to team leadership through mentoring, documentation, process improvement and a strong customer‑focused mindset.

This role is a permanent opportunity. 

📍 Location: Brisbane, Sydney or Melbourne. 

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:  

• Proven experience supporting enterprise applications using C# and the .NET Framework in production environments.
• Hands‑on experience supporting BizTalk integrations, including messaging, orchestration and troubleshooting integration failures.
• Demonstrated experience working with distributed transactions and understanding their impact on system reliability and performance.
• Strong technical problem‑solving skills, with the ability to analyse complex issues and identify root causes quickly and effectively.
• Experience leading or contributing to incident, change and release management processes in structured IT environments.
• A willingness and capability to learn Appian, with a proactive approach to building new platform knowledge.
• Strong communication skills, with the ability to work effectively with both technical and non‑technical stakeholders.
• A collaborative, accountable mindset, including mentoring others and contributing to continuous improvement initiatives.

Additional requirements:

This is a Brisbane‑based role, with occasional out‑of‑hours support and on‑call participation as required.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11:30pm 17 February 2026. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.