Take hold of a monster opportunity and join our Technology team as a Senior Application Support Engineer.  If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love you to apply. 

FIVE OPPORTUNITIES AVAILABLE 

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Senior Application Support Engineer, you’ll: 

• Lead and oversee application maintenance and support services, providing technical direction and guidance to the team.
• Monitor, maintain and troubleshoot enterprise applications to ensure high availability, reliability and performance.
• Drive and mature application support processes, documentation and service practices in line with SLAs and ITIL principles.
• Lead incident management activities, including prioritisation, investigation, escalation and post‑incident reviews.
• Manage application changes and releases end‑to‑end, including assessment, build, testing and deployment into live environments.
• Perform availability management and root cause analysis to improve system resilience and service outcomes.
• Provide specialist technical expertise, including installation, configuration and maintenance of application platforms and upgrades.
• Build strong partnerships with internal stakeholders and vendors, contributing to team leadership, risk management and continuous improvement initiatives.

These roles are permanent opportunities. 

📍 Location: Brisbane, Sydney or Melbourne. 

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:  

• Demonstrated experience supporting complex enterprise applications across front‑ and back‑office environments.
• Strong knowledge of software development lifecycles and structured application support practices.
• Proven ability to analyse complex technical issues, identify root causes and implement effective solutions.
• Hands‑on experience with technologies such as Adobe Campaign Manager, SharePoint, Windows OS, IIS and certificate management.
• Solid understanding of networking fundamentals, IT security principles, databases, integration middleware and load balancing technologies (e.g. F5, NetScaler).
• Experience leading incidents, changes and releases in a large or regulated environment.
• Strong stakeholder engagement skills, with the ability to communicate effectively with both technical and non‑technical audiences.
• Leadership capability, including mentoring team members and managing vendor relationships to deliver strong service outcomes.

Experience in financial services or superannuation, people leadership, and ITIL certification (v3 or newer) will be highly regarded.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11:30pm 24 February 2026. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.