Take hold of a monster opportunity and join our ART Life team as an Administration Officer (permanent).  If you’re a good fit for this role and live in Brisbane, we’d love you to apply. 

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. We’re now seeking a proactive and organised Administration Officer passionate about supporting a team that helps others during life’s most challenging moments.

Reporting to the Team Leader – Claims and Underwriting Administration, you’ll be accountable for:

• Managing the intake of new claim forms
• Following up outstanding documentation with members, employers, or medical practitioners
• Sorting, indexing, and organising incoming correspondence
• Writing and reviewing insurance letters
• Preparing WorkQ for lump sum payments and assisting with insurance queries
• Answering and directing inbound queries
• Supporting ongoing process improvements
• Handling records management, including liaising with external storage providers

About you

This role is perfect for the administration professional who loves helping things run smoothly behind the scenes.

It's quite likely you tick some of the following boxes: 

• Previous experience in administration (or similar) support role
• Strong judgement, integrity, and the ability to handle sensitive information
• Comfort working in a fast‑paced environment with shifting priorities
• Excellent attention to detail and strong interpersonal and communication skills
• Proficiency across Microsoft Office (Word, Excel, PowerPoint)
• Resilience and the ability to remain calm under pressure
• Knowledge of insurance, claims operations, or related legislation or willingness to learn is desirable

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11pm Sunday 22 March 2026.  

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.