Take hold of a monster opportunity and

Join our Member Operations team as a Team Leader.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Team Leader, Operations, you’ll lead the day‑to‑day delivery of operational services within Operations. You’ll balance performance, people leadership and customer outcomes—creating an environment where your team feels supported, capable and motivated to deliver consistently high standards.

You’ll play a hands‑on role in workforce management, continuous improvement and risk management, while working closely with stakeholders to implement change and improve how services are delivered.

Day to day, you'll:

• Managing day‑to‑day operational performance using workforce management tools
• Managing people activities including 1:1s, performance reviews, leave, training and recruitment
• Supporting risk, compliance and incident management within your team
• Leading, coaching and developing a team to meet service standards and performance targets
• Resolving escalated customer complaints and identifying systemic service improvements

This is a permanent opportunity.

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:  

• Proven experience leading and managing operational teams
• Strong knowledge of superannuation products, services and regulatory environments
• Confidence managing competing priorities in a fast‑paced service environment
• Strong analytical and decision‑making capability
• A leadership style that motivates, supports change and builds capability
• High level ability to communicate across a diverse range of mediums;
• Demonstrated professional work ethic with a proven ability to adapt to change;

About us

Our 2.4 million members trust us to take care of almost $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11pm Thursday, 14th May 2026. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.