Take hold of a monster opportunity and join our Member Insurance and Claims team in this 12-month fixed term/secondment opportunity as Team Leader – Early Release. If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply. 

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. 

We’re looking for an experienced and people‑focused Team Leader – Early Release Claims to lead a high‑performing team responsible for delivering timely, accurate and compassionate early release claim outcomes for our members. You will play a critical leadership role—coaching, developing and motivating your team, and building relationships with members, insurers and external partners. 

This role is available as a 12-month fixed term or Secondment opportunity. 

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Team Leader, you'll:

• Lead, coach and develop a team to exceed performance, quality and service targets 
• Create a supportive, high‑performance culture focused on learning, development and continuous improvement 
• Manage day‑to‑day team operations, including objectives, workload priorities and escalations 
• Take ownership of complex or escalated member enquiries and claims issues 
• Monitor and analyse team performance, implementing strategies to improve engagement, retention and service outcomes 
• Drive improvements to processes, procedures, tools and customer experiences 
• Proactively manage change initiatives and support your team through change 
• Build and maintain strong relationships with internal stakeholders, insurers and external third parties to influence positive claim outcome 

About you

It goes without saying you'll be a natural and accomplished people leader with a strong achievement-orientation and authenticity in how you operate.

We’re also looking for: 

•  Proven experience leading motivated and achieving teams, including performance and change management 
• Agility and the ability to navigate transformational change impacting the business area 
• Strong coaching and feedback capability with a focus on developing others 
• Passion for customer service and high‑quality member outcomes 
• Advanced stakeholder management and negotiation skills 
• Sound business acumen with the ability to manage risk and communicate complex issues 
• Ability to thrive in a fast‑paced, changing environment  
• RG146‑compliance or equivalent, coaching qualifications, and superannuation and insurance industry experience are also things we’d love to see in your background but aren't essential. 

About us

Our 2.4 million members trust us to take care of almost $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple. 

Apply online now 

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11 pm AEST Monday 18 May 2026. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.