Take hold of a monster opportunity and join our Business Enablement & Resolutions Team as a Technical Analyst.  If you’re a good fit for this role and live in Brisbane, we’d love you to apply. 

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Technical Analyst, your technical expertise helps resolve complex superannuation and insurance matters that truly matter to members.

In this role, you’ll research and analyse legislation, regulatory guidance and fund rules to deliver clear, accurate and timely advice on escalated enquiries and complaints. You’ll work closely with stakeholders across the business, balancing risk, compliance and empathy to achieve fair and practical outcomes.

You’ll also act as a subject matter expert, contributing to projects, incident resolution and continuous improvement initiatives, while upholding Australian Retirement Trust’s values of courage, empathy and excellence.

Day to day, you'll:

• Research legislation, regulatory guidance and fund rules to provide high‑quality technical advice
• Manage complex, escalated superannuation and insurance enquiries and complaints
• Apply critical thinking and an outcome‑focused approach while remaining sensitive to member needs
• Engage with internal stakeholders to communicate outcomes, insights and learnings
• Refer matters to Line 2 teams where appropriate, including ESG‑related enquiries
• Support scheme administration and contributing to projects and incident resolution as needed

This role is a permanent opportunity. 

📍 Location: Brisbane

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills.

You are likely a confident technical professional who enjoys solving complex problems and communicating clearly with a wide range of stakeholders. You'll bring resilience, empathy and sound judgement to your work, especially when dealing with sensitive or high‑risk matters.

You probably possess some of the following key attributes too;

• Strong stakeholder engagement and relationship‑building capability
• Working knowledge of superannuation, insurance or related legislation
• Proven ability to analyse complex issues and deliver balanced, practical solutions
• Experience supporting customers who may require additional care or assistance
• The ability to thrive in a high‑volume, deadline‑driven environment
• A relevant tertiary qualification or current studies
• Knowledge of APRA Superannuation Prudential Practice Guides SPG 270 (Contribution and Benefit Accrual Standards), SPG 280 (Payment Standards), and ASIC Regulatory Guides RG 271 (Internal Dispute Resolution) and RG 277 (Consumer Remediation).

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Monday 25 May 2026. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.