Level 1 Service Desk Specialist
Brisbane, QLD

About us

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.


Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.



About the role

To support our success we are currently seeking a Level 1 Service Desk Specialist aka Technical Representative to join the Technology team in our Brisbane office.


Working as an integral part of the Service Operations team, you will provide insightful advice and friendly technical support for Technology related matters. You will support Australian Retirement Trust employees, both remotely and in person, with first level Technology inquiries. This will include:

  • Triaging and attending to calls placed through to the Australian Retirement Trust Technology Service Desk.
  • Actioning assigned incidents and requests lodged via our Service Portal, or assisting users, face to face, via our Tech Bar located in our Milton office.
  • Assisting with processing of Systems Access requests, support of Technology projects and rollouts.
  • Supporting of Desktop Software and Hardware including Laptops, Peripherals, Mobile Devices, Printers and AudioVisual Technologies.


This role is available as a 12 month max-term/ secondment opportunity.



About you

If this is the right role for you, your skills and qualifications will include:

  • Previous experience working in an IT customer service role, within a company or environment of similar size/complexity.
  • Demonstrated experience with using and supporting Windows 10 and associated Desktop Applications/Web Apps (including but not limited to) Microsoft Office, Office 365 Web Portal Services, Microsoft Teams, Microsoft Sharepoint, Adobe Acrobat & Creative Cloud, etc.
  • Demonstrated experience with supporting and configuring Mobile Devices (iPhone/iPad/iOS/Android).
  • Demonstrated experience with first line Active Directory support and MACD’s.
  • Demonstrated experience supporting video conferencing and AV functionality.
  • Broad first level technical knowledge within the End User Computing (EUC) domain.
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues.



How you'll benefit

As part of the Australian Retirement Trust team, you’ll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

  • Competitive salary, bonus, and super offerings
  • Flexible work arrangements
  • Generous parental leave entitlements
  • A focus on learning and development, including study assistance
  • Volunteer and community service leave
  • LGBTQI + and disability employee networks
  • Wellbeing initiatives including Employee Assistance Program and discounted health insurance
  • An additional leave day each year on top of annual leave.



Next steps

Make a difference and join a high-performing team where you will be encouraged to be your best. If this sounds like the role for you, apply by COB Friday, 13 May 2022.



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