Service Transformation Change Analyst
Brisbane, QLD or Melbourne, VIC
  • Be part of an inclusive and high-performing team
  • Enjoy a rewarding career move with opportunities for development
  • Make a difference with a fund that puts members first


About us

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.


Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.



About the role

Every one of our team contributes to helping make our members’ world better. As a Service Transformation Change Analyst in our Member team, you will support the delivery of strategic and operational change initiatives within Australian Retirement Trust using best practice tools and methodologies. In consultation with leaders you will develop strategic change approaches that focus on end-to-end changes relating to the customer experience across initiatives such as transitions, mergers, project/squad deliverables and business unit initiatives to support a high-performance culture. As a key member of the team, you will also be responsible for uplifting our change capability across the Member leadership group and division more broadly through coaching, training and engagement.


This position is available as a 12 month secondment/max term contract opportunity.



About you

If this is the right role for you, your skills and qualifications will include:

  • Demonstrated successful experience supporting change initiatives.
  • Demonstrated knowledge of change management practices and methods.
  • Excellent presentation, communication and facilitation skills.
  • Demonstrated experience engaging and influencing senior stakeholder groups.
  • Proven organisational and time management skills with the ability to manage a number of activities within tight timeframes.
  • Ability to define and implement training programs.
  • Demonstrated ability in interpreting relevant financial and superannuation legislation, regulations and policies and experience in the superannuation, investment and finance industry.
  • A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences.
  • Strong interpersonal skills with the ability to collaboratively work across all levels of staff.


How you'll benefit

As part of the Australian Retirement Trust team, you’ll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

  • Competitive salary, bonus, and super offerings
  • Flexible work arrangements
  • Generous parental leave entitlements
  • A focus on learning and development, including study assistance
  • Volunteer and community service leave
  • LGBTQI + and disability employee networks
  • Wellbeing initiatives including Employee Assistance Program and discounted health insurance
  • An additional leave day each year on top of annual leave.



Next steps

Make a difference and join a high-performing team where you will be encouraged to be your best. If this sounds like the role for you, apply by Friday 1 July 2022.

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